{"id":328,"date":"2018-12-06T08:29:58","date_gmt":"2018-12-06T08:29:58","guid":{"rendered":"http:\/\/gmtdemo.co.uk\/gmtnew\/?page_id=328"},"modified":"2025-06-05T13:20:20","modified_gmt":"2025-06-05T12:20:20","slug":"service-contracts","status":"publish","type":"page","link":"https:\/\/gmt-solutions.co.uk\/V2\/service-contracts\/","title":{"rendered":"IT Support Contracts and Support Plans"},"content":{"rendered":"\t\t
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It service Contacts - Support Plans<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Support Options<\/h3>

We offer two types of support to suit our clients\u2019 needs – Pay As You Go support (PAYG) and Support Plans.<\/p>

Pay As You Go<\/p>

PAYG support is ideal for domestic users and micro-businesses with only one or two computers, who do not rely on shared files or have a dependence on their IT systems.\u00a0 We can respond to incidents as they arise, either on site or via remote support if you have a working internet connection.<\/p>

PAYG support will be charged at our current rate of \u00a350.00 per hour + VAT, and covers all the items we usually support – desktop, laptop, printer and server repairs\/fixes and installations, website amendments, backup checks and more.<\/p>

Support Plan<\/h3>

IT support plans are the perfect option for small to medium sized businesses, who want to be running their business rather than managing their IT.\u00a0 If you have two or more PCs, need to share files between computers or locations, or rely on your IT systems to keep your business going, then an IT support plan will give you peace of mind.<\/p>

You can often avoid emergency repairs with a bit of forward planning – preventative maintenance reduces the time you would spend without your PCs, meaning you can focus on doing what you do best.\u00a0 You can also let us worry about when you should replace or upgrade your systems, and how the latest technology may benefit your business.<\/p>

The benefits of an IT support plan include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    • Priority service above non-contract clients<\/li>\n \t
    • Forward planning for updates and new business requirements<\/li>\n \t
    • Recommendations to avoid predictable problems<\/li>\n \t
    • Cost effective compared to paying per incident<\/li>\n \t
    • Discounted rates for any additional support hours needed<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Support Plans<\/h3>

      We are committed to designing a tailored plan that meets the precise needs of your business. Understanding that each organization has unique requirements, from prompt responses to thorough remote support, we exceed standard menu options to ensure you and your company remain secure and fully operational.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      It service Contacts – Support Plans Support Options We offer two types of support to suit our clients\u2019 needs – Pay As You Go support (PAYG) and Support Plans. Pay As You Go PAYG support is ideal for domestic users and micro-businesses with only one or two computers, who do not rely on shared files […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-328","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/gmt-solutions.co.uk\/V2\/wp-json\/wp\/v2\/pages\/328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gmt-solutions.co.uk\/V2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gmt-solutions.co.uk\/V2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gmt-solutions.co.uk\/V2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gmt-solutions.co.uk\/V2\/wp-json\/wp\/v2\/comments?post=328"}],"version-history":[{"count":0,"href":"https:\/\/gmt-solutions.co.uk\/V2\/wp-json\/wp\/v2\/pages\/328\/revisions"}],"wp:attachment":[{"href":"https:\/\/gmt-solutions.co.uk\/V2\/wp-json\/wp\/v2\/media?parent=328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}