Windows 10 Troubleshooting


Lots of people have now upgraded to Windows 10 – but for some this has caused problems. Here are some solutions for a few of the most common ones:

1. Printer /Scanner/Other hardware not working
I’ve had quite a few calls about printers and other hardware items not working properly – this is usually due to a driver problem. Windows 10 will automatically assign a driver to your device, but if it doesn’t work after upgrading, go to the device manufacturer’s website and download the Windows 8.1 driver – this seems to work in many cases.

2. Cortana or Windows Store not working
Cortana is the new digital assistant, much like Siri on an iPhone. Problems with Cortana or downloading apps from the Windows store seem to be mostly due to region or language issues – make sure that your region is set to the UK in the Control Panel, and that your language is set to English (UK).

GMT Solutions: Windows 103. Where are my bookmarks?
With Windows 10, Microsoft have released a new browser called Microsoft Edge that replaces Internet Explorer – and the consensus in the tech industry is that it’s much better than IE! But it won’t have your bookmarks – to find these, open Edge and click on the Favourites button on the top right, which looks like three horizontal lines. You will then see an option called Import Favourites, and you can choose to import your bookmarks from Internet Explorer and/or Chrome.

4. I can’t get Windows 10 at all!
This may be due to the age of your PC. Windows 10 has certain minimum requirements to run:

  • A processor of 1 gigahertz (gHZ) or faster
  • 1 or 2 gigabytes (GB) RAM depending on whether you have a 32 bit or 64 bit version of Windows
  • 16 GB of free hard disk space
  • Microsoft DirectX 9 graphics device with WDDM driver
  • A Microsoft account and Internet access

Anything less than these and you will have to keep the version of Windows that you have I’m afraid – or buy a new computer! If you get stuck with these issues, or anything else IT related, please contact us on [email protected] or call us for a free chat.