IT Support 101


When asked what I do for a living, and replying “IT Support”, lots of people then ask whether that is really needed these days. After all, most people can use a computer, and there’s an “expert” living on every street. The answer is yes – particularly for business, but also for home users.

GMT Solutions: IT SupportBusiness users benefit from our expertise, without having to hire a full time IT staff member. Having an IT support company on call gives you peace of mind that there is a wealth of knowledge and practical experience at your disposal, but without a full-time salary. A bit like taking your car to the garage when you need to, rather than paying a mechanic to sit around your house until he’s needed!

Both business and home users would also benefit from an IT support contract. It’s a bit like insurance – you’re pretty sure that you’re not going to crash your car, but you wouldn’t want to pay the mechanic’s bill if it did happen! IT support contracts offer that security – a small monthly payment, and regular support visits and calls throughout the year to fix anything that does go wrong. Not only that, but with regular maintenance and planning, an IT contract can often prevent problems before they occur, by upgrading and repairing your systems. GMT Solutions also offer free telephone and e-mail support to our contract clients, so we’re always on the end of the phone if you have a problem or just a question.

With internet access available in the palm of your hand, it’s very easy to search for a solution to your problem – but there are a few pitfalls to watch out for. Any advert that pops up, telling your your PC is running slowly, or has a virus – and offering to scan, optimise or fix it for free is certainly too good to be true. While there are some good, free security programs out there, they don’t need to use scare tactics to gain customers. These popup adverts will often install adware or potentially viruses on your computer, meaning the only thing you actually gain, are lots more popup adverts!

Obviously I would recommend GMT Solutions as your first port of call when IT help is required, but there are good websites to consult if you need help. As mentioned last week, cnet.com has genuine versions of free software, not illegal downloads, so is a great resource. Which? consumer magazine also offers good advice, and are a trusted consumer organisation.

If you have any computer queries or just want to chat about your IT set up and how best to handle it, please e-mail us at [email protected] or call the number below.